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Frequently Asked Questions

Do you give away watches and jewellery for promotion?

No, all of our customers buy our watches and jewellery.

 

What is your refund policy?

Please see our terms and conditions for our refund policy or speak to a member of our team.

 

What happens if there is a fault with my product?

Please contact a member of our team for assistance.

 

Do we take part-exchanges?

Yes, we consider all part-exchanges on an individual basis.

 

Are your watches authentic?

Yes, all of our watches are authentic and come with the relevant paper work and box. They have been meticulously inspected in order to guarantee this.

 

Are your watches new?

We sell both new and pre owned watches, in most cases the pre-owned watches have never been worn and come in factory seals with manufacturers guarantee.

 

What does it mean when a watch is unworn?

An unworn watch has not been used in any capacity and contains all the relevant itinerary that you would expect from a new product.

 

Do you offer finance?

Yes we do, please contact a member of our team to assist with this. Finance is only available to residents of the U.K. over the age of 18 subject to credit rating.

 

What forms of payment do you accept?

We accept payments via bank transfer & all major credit & debit cards. Please see our terms and conditions or contact a member of our team for more information.

 

Can I reclaim VAT if I'm from outside the EU?

VAT can be reclaimed from purchases of new products that are VAT inclusive. You cannot reclaim VAT on our Pre-owned products.

 

The watch I am looking for is not on the website?

No problem, contact our sales team and they can assist you with any watch however arduous the task.

 

Do you ship worldwide?

Yes, however please be aware there maybe shipping charges and import charges to certain countries. Please contact a member of our staff for more information.

 

What are your hours of business?

Our office hours are from 09.00-17.30 Mon-Fri, however our sales team are available 24/7 via WhatsApp. For international enquiries please be aware we are in the London time zone (GMT) and so there may be a delay in response.

 

 

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